1. Our contact details:

Alpine Treks Limited

2 The Abbey Coach House, Back Lane

Staveley LA8 9LR

UK

Tel: +44 208 133 4810

E-mail: contact@alpinetreks.com

2. The type of personal information we collect:

We may currently collect and process the following information if you contact us:

Your name, email address and/or phone number

If you make a booking with us we may also need to collect some, or all, of the following information:

Your personal address, Date of Birth, nationality, passport number, dietary information, medical information, emergency contact details and other information as needed to process your booking.

3. How we get the personal information and why we have it:

You may provide your personal information to us directly by one of the following means:

- You contact us with an enquiry through our website contact form or newsletter sign-up form

- You complete a booking form for one of our trips

4. We use the information that you have given us in order to:

- Respond to your enquiry and provide you with the information you have requested

- Process your booking form and related administrative functions arising from this (invoicing, billing, accounting etc)

- Prepare and organise services and elements related to the trip you have booked with us. This may require the passing of certain information to our external suppliers where this is a necessary part of organising your trip (for example, we pass your name and dietary requirements to hotels, relevant medical information to your guide etc)

- Contact you with news, information or offers which we feel are relevant to you (only if you have specifically opted-in to this)

We do not share your personal information with other parties for marketing purposes or similar without your consent.

5. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us using on the contact details provided above

(b) We have a contractual obligation.

(c) We have a legal obligation.

6. How we store your personal information:

Your personal information is securely stored in electronic format only. We do not store your information in paper files.

We keep personal information in our customer data base for up to ten years, or until you ask us to delete it, after which it will be permanently deleted from our electronic systems.

Not withstanding the above, we may need to keep certain information for legal reasons. For example billing/accounting related information is kept according to the rules set out by HM Revenue & Customs

7. Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the contact details provided at the top of this page if you wish to make a request.

8. How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details provided at the top of this page in the first instance.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk